About the company

PureVPN started its commercial VPN in 2007. Today, after 12 years of existence they declare to have more than 3 million users. We did an in-depth PureVPN review to give you an honest and unbiased opinion about the product.

PureVPN (parent company is called GZ Systems) is registered and based in Hong Kong – that is quite unusual because Hong Kong is often juxtaposed with China, which is not the most VPN and privacy-friendly country.

We’ve tested PureVPN for a couple of weeks. It is a cheap service which can be bought for lower than 40 USD a year (!). With such pricing, is it possible to create and maintain a good and reliable VPN service? Read our full PureVPN review to find out.

Quick overview

FeatureAnswer
Logging policies?Unclear
Location?Hong Kong
Encryption protocolsIPSec & IKEv2, 256-bit AES
TorrentingAllowed
Customer support24/7 live chat and email
Unblocks US Netflix?No
Money back guarantee?Yes, 31 day
Option to pay in cryptocurrencies?No
Cost$3.33/mo
Websitepurevpn.com

PROS:

+ Works great with torrents
+ Standart encryption protocols
+ Quite decent Ad-Blocker
+ Super cheap

Cons:

– Does not work with Netflix
– Poor customer support
– Unclear logging policies
– Does not work with Netflix

Download & Installation


PureVPN, as well as the biggest VPN industry players, supports all major devices and platforms except Linux.

Desktop: Windows, Mac.
Mobile: iOs, Android.
Browsers: Google Chrome, Firefox.
TV: Android TV, Firestick TV.
Other: Kodi, Router, DDWRT.

It is worth to mention that PureVPN worked pretty nicely with Kodi TV, as it also received our TOP5 ranking in our Best VPN for Kodi top list.

Protocols used

PureVPN is using all main security protocols: IPSec & IKEv2, 256-bit AES.
If you are not familiar with the definitions, here’s the explanation once again:

IKEv2/IPsec – Is used to enhance connection speed, stability and most important – security. IKEv2/IPsec has super strong cryptographic algorithms and keys, who are unbreakable even by the worlds most powerful supercomputers. As computer powers are constantly increasing and data leaks/breakthroughs are happening every day, it is important to stay one step ahead.

OpenVPN/256-bit AES
– is an extremely versatile security protocol, which is mostly used for TCP and UDP ports – safe browsing, streaming, and gaming. To guarantee the protection of your sensitive data, NordVPN uses the AES-256-GCM encryption algorithm with a 2048-bit DH key. Global cybersec. community has a stake in OpenVPN since it has an open-source code (like Android OS), which is freely available for review and modification. With every new bug report, with every new-found vulnerability, with every line of code, this security protocol gets stronger and better.

Servers and locations

PureVPN offers more than 2000 servers in 140+ countries and 180+ locations in total. Although they have a pretty decent amount of servers, we still saw lots of complains about connection time-outs and slow internet speeds.

It is also worth to mention that PureVPN is using a lot of virtual servers. Most of them are in super exotic places such as Barbados, Brunei, or even Cape Verde.

After reviewing PureVPN server list the question comes if it is worth to have such a huge variety of locations. Especially knowing the fact that most of the load goes to 10-20 different locations.

Privacy and security

If you are security and privacy orientated internet user and you are looking for a VPN that would fulfill such needs – PureVPN is definitely not the option you are looking for. As we mentioned at the beginning of our PureVPN review, the company is based in Hong Kong and that gives you lots of questions about the service.

Although PureVPN mentions that all network and hardware is in their own hands, we are completely skeptical about their jurisdiction. It basically does not bring any trust to them, as a VPN provider.

Performance and speed

As usual, we have our own speed measurement methodology. Unfortunately, in our PureVPN review, the service provider performed really weak. Here are the PureVPN speed test results:

No VPN (Europe)
Ping: 6ms
Download: 134.16 Mbps
Upload: 89.91 Mbps

US Server (Los Angeles)
Ping: 274ms
Download: 11.51 Mbps
Upload: 7.09 Mbps

Asia server (Seoul)
Ping: 153ms
Download: 22.10 Mbps
Upload: 9.12 Mbps

Europe server (Milan)
Ping: 48ms
Download: 54.72 Mbps
Upload: 31.84 Mbps

Australian server (Sydney)
Ping: 133ms
Download: 8.83 Mbps
Upload: 6.65 Mbps

We’ve been really disappointed with the US servers, as it is almost impossible to stream or use the internet when connected to LA.

Customer support

We were really surprised in a bad way about PureVPN customer support. Once we’ve opened up the live chat on their website and typed in our question, it said that approx. Waiting time is 16 (sixteen!!) minutes.

Compared to NordVPN or ExpressVPN, it took less than 10 seconds and we were already speaking with a real person, not a chatbot. 

Pricing

One thing were PureVPN definitely wins is the pricing. However, we were a bit confused as they have few different pricings for the same plans. Below are the examples.

If you go to PureVPN website for the first time, the pricing you should see is something like this:

If you hesitate, a pop-up which offers a reduced price ($2.88 instead of $3.33/mo for 2Y plan) will show on your screen. Is it worth the price? We don’t think so. Read our conclusions below to find out why.

Verdict

In our opinion, PureVPN is way below the  TOP10 VPN providers list because of few simple reasons: privacy, security, encryption, logging and incompatibility with Netflix (it simply does not work with it). Also – very poor customer support and sketchy reviews on Trustpilot.

With being based in Hong Kong, PureVPN is definitely not the VPN you’d like to entrust your money or private data. 

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