CactusVPN review – an underrated VPN provider

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cactus vpn review
CactusVPN

CactusVPN is an exotic VPN provider based in Moldova. The company was founded back in 2011 by three friends, who had lots of experience in the e-commerce industry, as they say. CactusVPN vision is something similar to a family-run restaurant – staff and clients are known to each other and dealt with personably. In our CactusVPN review, you will find out more about the company and its features.

The company officially states that everyone deserves internet privacy and freedom. That’s basically a mission of every VPN provider, but how well does CactusVPN handle their mission? Read our CactusVPN review to find out.

CactusVPN quick overview

FeatureAnswer
Logging policiesNo
JurisdictionOutside of the 5/9/14 Eyes alliance’s jurisdiction
LocationMoldova
Security protocolsOpenVPN, IKEv2
Encryption protocolsLT2P/IPsec
TorrentingAllowed (on 9 servers)
Customer supportFAQ/email
Unblocks US Netflix?Yes
Money back guarantee?30-day
Option to pay in crypto?No
Cost$4.58-$6.99
Websitehttps://www.cactusvpn.com/

CactusVPN features

We think that CactusVPN is a pretty decent VPN service. It has a fast and anonymous server connection, although its infrastructure is not so big – 28 servers in 16 different locations. We knew the fact that previously the provider didn’t manage to unblock various streaming services like Netflix, but now we managed to access the full Netflix library.

To continue, CactusVPN offers a really huge variety of encryption/security protocols. Besides the standard OpenVPN, LT2P/IPsec and IKEv2 protocols, the provider also has SSTP, PPTP, and SoftEther protocols. By the way, their SoftEther protocol was created and recommended to use in China, where this provider declares to bypass all geo-restrictions. It is a nice thing, as some of the top VPN provider names seem to be struggling in China. 

Have you tried using CactusVPN in China? Let us know your feedback in the comments!

CactusVPN has a huge variety of client apps. They do allow to have 5 simultaneous connections and VPN apps can be accessed through these devices (OS’es):

– Windows
– macOS
– Android
– iOs
– AndroidTV
– FireTV
– Chrome extension
– Firefox extension
We really do think that this is a decent amount of VPN apps. Unfortunately, it seems that CactusVPN cannot be set-up on routers, but hopefully, that will be available soon.

Customer support

CactusVPN offers a few different options of how you can receive customer support if you face any issues with the service. The first option is their general FAQ, where you can find generic answers to all the basic questions regarding the company or the VPN service itself.

cactusvpn customer support
CactusVPN customer support options

You can also try to contact their customer support team by filling up a form. We tried that and received the reply in a couple of hours (during Sunday). It is worth to mention that if you have VPN service-related questions, you have to sign-in to your user profile and contact the customer support then. CactusVPN declares that they reply sooner if you fill a form through your UCP.

Unfortunately, we did not find an option to contact CactusVPN through a live chat. It seems that there is no such feature or it is very well hidden.

Pricing

CactusVPN has a pretty unique and unusual pricing structure. We are used to the fact that VPN providers have high monthly pricing if you are not willing to commit for at least 2 or 3 years. However, CactusVPN has a very small difference between prices no matter which plans you would like to choose – 1 month, 3 months or 1 year.

That being said, their 1-month plan costs $6.99, 3 months plan is $17.99 ($5.99/mo) while the longest, 1-year plan is $4.58/mo ($54.99 for 1 year). We think that the pricing is pretty decent and does not go above the market average (e.g. ExpressVPN cheapest plan is $8.32). 

Screen Shot 2019 12 08 at 16.54.05
CactusVPN pricing

Conclusion

To conclude our CactusVPN review, vpnroom.com experts think that CactusVPN is a really decent VPN service for a good price. The provider manages to unblock most popular streaming services (such as the American Netflix, BBC iPlayer, Amazon Prime etc.). It also allows torrenting and has nice speeds – what else would you expect?

We would really appreciate some more available locations and servers. Also – having a 24/7 live customer support would really improve CactusVPN ratings. For now, we give this provider a strong 7 out of 10 and hopefully, it will improve on a few minor things soon.


/5
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